Welcome to help center
Genshin Impact-Honkai Star Rail
If you encounter ‘Too Many Attempts’ when logging in, it’s possible your device has been soft-blocked due to a new IP change. You will need to wait 1-7 days for the block to be lifted.
If you are still experiencing the error after 7 days, please contact support.
Dokkan Battle
The product only allows one single login with the code and password.
Do not delete the game after downloading, and make sure to bind your account immediately after finishing the download.
We are not responsible if you lose the code by deleting the game or failing to bind your email.
One Piece Bounty Rush
The code and password are only available for 24 hours after being created in-game. If you do not log in within 24 hours of us sending the details, we are not responsible for any issues that may arise.”
It’s always a good idea to act quickly when setting up your accounts to avoid any complications later.
I change Product Security Details/Info before checking game data
Please do not change the information or details of the products before logging in and checking the resource that matches the description. If you change the security information before checking the resource and there are problems, we will not be responsible for an exchange or refund.
How do I secure the account I bought?
Most of SetsunaEpic’s products allow you to change the email and password associated with the account you purchased. SetsunaEpic will guide and help buyers secure the account, ensuring it is completely in the buyer’s possession.
Some games only require an ID and password, where the buyer only needs to change the password.
Some games contain only an ID, which is 100% safe with SetsunaEpic.
Are SetsunaEpic products legit and safe?
100% legit and safe without a single case of fraud. There are no hacked/duped/exploited/cheap top-ups within SetsunaEpic accounts. SetsunaEpic’s mission is to provide an exceptional mobile gaming experience for gamers.
All accounts have been tested and proven to be legit and safe, with over 100,000+ successful transactions since 2017.
What is Farmed Product?
Farmed products are accounts that use special programs to skip content and accumulate resources. If you are concerned about safety, please do not purchase and choose Fresh Starter, which is safer.
Is there a risk of being banned?
Account selling, trading, transferring, and macro-rerolled accounts may be against developers’ TOS, but there have been no issues so far, and they are 100% safe with every other mobile game, with 100,000+ successful transactions. Please be aware of this when purchasing one!
There is no risk of a ban for using rerolled accounts with macros or even for using macros. However, interfering with game files, such as hacking, duping, or making cheap currency purchases, will get you banned.
If the developer decides not to allow rerolled accounts, there is nothing we can do. We won’t take responsibility if developers decide to enforce their rules at any time.
Can we transfer resources from accounts on SetsunaEpic to my account?
The answer is NO. We are selling Starter Resource Accounts, meaning it’s a fresh account for anyone who wants a fresh start. There are no functions in any of the games we sell that allow trading or transferring resources. Please do your research before buying.
I cannot log in to the account I bought. What should I do?
Carefully check if you have entered the email and password correctly. Some products require a verification code. Additionally, some products allow only a single login.
Products that can only be logged into ONCE:
- Dokkan Battle: You need to rebind your email.
- One Piece: You need to rebind the code immediately.
- Fate Grand Order: You need to rebind the code immediately.
If you are still unable to log in, please contact support.
What is the currency used in SetsunaEpic's store?
We accept the pound as the main currency on SetsunaEpic. The currency symbol will change to your corresponding country’s currency based on your IP address when you visit SetsunaEpic.
What are the Payment Methods?
Currently SetsunaEpic only accepts payment with Secured CC , Visa & Debits.
What is a Character Selective Starter Account?
A Character Selective Account is an account that contains the characters or units of your choice, which you can find after searching on catalog websites. These accounts are often logged into daily, and resources are used to draw the units without playing any other content of the game. Only the tutorial is completed.
How do I get SetsunaEpic Product/Service?
Your account will be sent via email and social media once you place an order with SetsunaEpic.
For character-selective starter accounts, choose your favorite game. Select the combination you want and search for it. If it is available, it will appear with a game ID that contains images of the characters/units representing what is inside that ID. Take a screenshot of that ID and message SetsunaEpic via Discord: setsunaepic or Live Chat for consultation. SetsunaEpic will provide a quote related to the product.
What is a Resource Starter Account?
A Resource Account is a fresh account that has been logged into for months or even years since the game’s release. The account is stocked with materials, in-game currency, and sometimes characters obtained through login rewards, daily logins, developer gifts, events, and more.
These accounts have only completed the tutorial, with no other game content touched. They are the best way to start a game if you have no prior experience and want the optimal experience.
Do you offer Cheap Currency?
No, SetsunaEpic will never commit fraud, use stolen credit cards, initiate chargebacks, or engage in any other illegal activities involving money to obtain specific units or currency in a game.
What is your refund policy?
Due to the nature of our products and services, we must enforce a strict no-refund policy. All sales are considered final and will not be eligible for a refund except in the circumstances below:
If a product or service is significantly not as described, DO NOT use, play, or alter the confidentiality of the product. Instead, immediately contact us via Live Chat, Discord, or Email, and a member of our management team will review the situation.
There is no obligation for SetsunaEpic.com to issue a refund in cases where a product was purchased by accident, purchased by a family member, or if any sort of buyer’s remorse sets in, including delivery times within 24 hours.
In accordance with our refund policy, we do not offer exchanges or trade-ins.
In the event that we are unable to process your order, we are fully obligated to refund your order in full.
We only offer cancellations if our delivery time exceeds 24 hours. Please consider this before purchasing.
Can I exchange for a different product?
We want you to be thrilled with your purchase and come back for more. If you’re unhappy for any reason, please contact us before using the product we sent and we can possibly exchange for a same or lower value products.
Genshin Impact-Honkai Star Rail
If you encounter ‘Too Many Attempts’ when logging in, it’s possible your device has been soft-blocked due to a new IP change. You will need to wait 1-7 days for the block to be lifted.
If you are still experiencing the error after 7 days, please contact support.
Dokkan Battle
The product only allows one single login with the code and password.
Do not delete the game after downloading, and make sure to bind your account immediately after finishing the download.
We are not responsible if you lose the code by deleting the game or failing to bind your email.
One Piece Bounty Rush
The code and password are only available for 24 hours after being created in-game. If you do not log in within 24 hours of us sending the details, we are not responsible for any issues that may arise.”
It’s always a good idea to act quickly when setting up your accounts to avoid any complications later.
Specialize in offering finest mobile gaming accounts, providing avid gamers with a reliable and convenient way to acquire accounts for their favorite mobile games.
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Westlink House 137D 981 Great West Road Brentford,
TW8 9DN, London, United Kingdom
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All terms, trademarks, materials, logos, and images are Copyright © by their respective companies and publishers. SetsunaEpic is in no way associated with, affiliated with, or endorsed by the owners of these trademarks.
We only offer different services to improve a player’s in-game experience.
